A New Method for Measuring Housekeeping Performance

Housekeeping is really important in hotels because it makes sure that the rooms are clean and comfortable for guests. Even though we all know how vital the work of housekeepers is, there hasn't been much research done on how to measure how well they're doing. Recently, a guy named Michael C. Sturman from Cornell University's Center for Hospitality Research published  a new way to check how consistent housekeepers are in their performance.

Sturman's study tries to fill the gap in research by introducing a different method for measuring how well housekeepers are doing. He did a small test at three hotels to see if this new way actually works. The focus of the method is to measure housekeeping department performance. Before this, hotels usually measured how well housekeepers were doing based on what guests said or what managers thought after watching them. But these methods have problems because they are not always fair or objective. Sturman's idea is to create a more standardized and dependable way of judging performance.

This new method looks at different things that affect how well housekeepers are doing. It considers how thoroughly they clean, if they follow the rules, and if they meet the cleanliness standards. By looking at all these things, the method gives a more complete picture of how well housekeepers are doing. The test at the three hotels gave good results. The new way of measuring performance worked well and gave useful insights into where things could be better and what the best ways of doing things are.

This new way of judging how well housekeepers are doing is a big deal for the hotel business. It gives managers a good tool to see how things are going and to make improvements. Using this method, hotels can make sure that the rooms are always clean and guests are happy. Michael C. Sturman makes a big step forward in how we think about housekeeping in hotels. The test at the three hotels showed that this new way of measuring performance really works and helps improve things. It's a good thing for managers and staff because they now have a fair and reliable way to make sure housekeeping is consistently good, making guests happy and the hotel look good overall.

A New Method for Measuring Housekeeping Performance Consistency by Michael C. Sturman, Ph.D