Comparison: In-house vs. Outsourced Housekeeping

In today's dynamic Hospitality Industry, the choice between using internal or outsourced housekeeping teams holds significance due to the distinct advantages and disadvantages associated with each option.

In-house Housekeeping Department (The Pros and Cons).

Internal teams provide a feeling of control and adaptability that can be really attractive. As they are an essential part of the company, they can quickly address any cleaning issues that arise. Additionally, forming connections with internal departments, is often simpler since they already know the company's culture and values.

However, it's important to recognise the disadvantages that an in-house housekeeping department can represent. The initial expenses for hiring and training can be significant, along with the ongoing investment needed for their upkeep. Furthermore, internal teams might lack the expertise and specialised equipment required for specific tasks, which could potentially limit their efficiency.

Outsourced Housekeeping (Pros and Cons).

Outsourcing housekeeping and maintenance services can offer significant cost savings at the beginning when there is no an established department, especially for smaller organisations. These external teams often bring a wealth of expertise and experience to the table, making them well equipped to handle various cleaning challenges. Moreover, outsourcing provides flexibility in terms of working hours and services offered, allowing organisations to scale their cleaning efforts according to their needs. Outsourcing housekeeping is the best option for departments with a high occupancy fluctuation, owing to the staffing cost and the adaptability that these type of third party companies offer to your Hotel.

However, outsourcing housekeeping has its own supposes challenges. Quality can be negatively affected, leading to potential communication issues and delays in response times and overall can be an additional cost for hotels that has a stable occupancy. Moreover, building a rapport with outsourced housekeeping teams can prove to be challenging, as they may not have the same level of familiarity with the company's culture.

Making the Right Choice for Your Organisation.

When deciding between an internal and outsourced housekeeping department, there isn't a universal solution. Organisations need to carefully consider their options, taking into account factors like budget, control preferences, and particular cleaning requirements. For some organisations with limited resources and basic cleaning needs and high occupancy fluctuations, outsourcing may provide the most cost effective solution. However, those with specific cleaning requirements, stable occupancies or a strong focus on control might discover that an internal team better suits their goals.

The decision ultimately depends on understanding the particular circumstances and priorities of your organisation.